Fomo7-'s Privacy Policy – Our Commitment to Protecting Your Data

1. Introduction & Purpose of the Privacy Policy

Fomo7 is one of Bangladesh's most trusted online gaming platforms. We understand that when you create an account or play on our platform, you share certain personal information with us. This privacy policy exists to give you honest answers about how that information is collected, where it is stored, and who can access it.

Fomo7's privacy policy applies to our website, mobile app, and all digital services. Reading this policy will give you a clear picture of how safely your information is handled. We believe transparency is the best security — which is why this policy is written in plain, easy-to-understand language.

2. What Information We Collect

Fomo7 collects three types of information from you: what you provide directly, what your device sends automatically, and what comes from third parties. Details are outlined below:

A. Directly Provided Information

• Registration Information: Full name, date of birth, email address, phone number, and username.
• Identity Verification Information (KYC): Copy of National ID Card, passport, or birth certificate.
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) and crypto wallet addresses.
• Contact Information: What you write to our support team via chat or email.

B. Automatically Collected Information

• Device Information: IP address, browser type, operating system, device ID.
• Usage Data: Pages you visited, time spent, and games you played.
• Transaction History: Records of deposits, withdrawals, and betting activity.
• Log Files: Site access timestamps and error reports.

3. How Your Information Is Used

Fomo7 uses your information solely to provide and improve the platform's services. Your data is never sold to third parties for commercial purposes — this is a core principle of our privacy policy.

• Account Management: Login verification, password reset, and security assurance.
• Transaction Processing: Process deposits and withdrawals quickly and securely.
• Customer Service: Resolving issues and answering queries.
• Promotions & Offers: Sending you relevant bonus offers based on your preferences (you can opt out at any time).
• Fraud Prevention: Detecting suspicious activity to keep accounts secure.
• Legal Obligations: Complying with directives from government or regulatory authorities.
• Statistical Analysis: Anonymous data analysis for platform improvement.

4. Who Your Information Is Shared With

Fomo7 does not share your information with advertisers or unrelated third parties. However, limited data may be shared with specific partners as necessary to deliver our services:

• Payment Processor: The relevant payment gateway receives the necessary information to process bKash, Nagad, Rocket, and USDT transactions.
• Game Provider: Third-party game software providers can view gameplay history but not personal identity information.
• Security Services: Limited data shared with specialized cybersecurity services for fraud detection purposes.
• Legal Authorities: Providing information in response to a court order or lawful government request is a legal obligation we must comply with.

5. Technical Measures for Data Protection

Fomo7 employs industry-leading technology to protect your personal information. Our privacy policy goes beyond promises — it is backed by real, technical safeguards.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption. A padlock icon in your URL bar confirms the connection is safe.
• Encrypted Storage: Sensitive data such as passwords and payment information is stored in encrypted databases.
• Two-Factor Authentication (2FA): Account logins and large transactions require an additional verification step.
• Firewall Protection: Our servers are protected by advanced firewalls and an intrusion detection system.
• Regular Security Audits: Regular penetration testing is conducted by third-party security specialists.
• Limited Access: Your data is accessible only to authorized personnel, and strictly for work-related purposes.

6. Cookie Policy

The Fomo7 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. They are completely harmless and are not viruses.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and site security — the site cannot function without them.
• Performance Cookies: Helps us understand how fast the site loads and where issues occur.
• Functionality Cookies: Remembers your language preference and theme settings.
• Analytics Cookies: Collects anonymous data to understand which pages are visited most.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working.

7. KYC Verification & Identity Protection

Under Fomo7's privacy policy, KYC (Know Your Customer) verification may be mandatory, particularly for withdrawals or high-value transactions. This is done to protect both you and the platform.

• Required Documents: National ID Card (NID), passport, or driving license.
• Proof of Address: Utility bill or bank statement if required.
• Document Retention: Verified documents are securely stored on encrypted servers.
• Usage Limits: KYC documents are used solely for identity verification and legal compliance purposes.
• Document Deletion: Documents are deleted within a set period after account closure.

8. How Long Your Data Is Retained

Fomo7 does not retain any data longer than necessary. Each type of information has its own defined retention period:

9. Your Data Rights

Under Fomo7's privacy policy, you hold certain important rights over your personal information. Contact our support team to exercise any of these rights.

10. Minor Protection Policy

Fomo7 is strictly for users aged 18 and above. Our privacy policy and registration process are designed with robust measures to prevent access by minors.

• Date of birth is verified at the time of registration.
• Age verification is confirmed through the KYC process.
• Any account identified as belonging to a minor is immediately suspended.
• Data from minors is never collected, and any such data found is deleted immediately.

11. Privacy Policy Changes

Fomo7 may update this privacy policy at any time as needed. For significant changes, we will post a notice on the platform and make reasonable efforts to notify you via your registered email.

• The date of each update will be shown at the top of the page.
• At least 30 days' notice will be given before any major changes take effect.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• The support team will provide a copy of any previous policy upon request.

12. Contact & Complaint Resolution

For any questions, concerns, or complaints regarding our Privacy Policy, please contact the fomo7 support team. We typically respond within 24 to 48 hours.

• After a complaint is submitted, we will provide an initial response within 7 business days.
• Complex cases may take up to 30 days to resolve.
• Data-related requests will only be processed after your identity has been verified.
• Our support team is also available 24/7 via live chat.